Delores Melon

what crap can I write about today?

Here’s a bit of “customer service” nonsense. The other night I was organizing a pile of papers on my desk. My bank statement from February caught my eye. Rather, a big X caught my eye. Let me back up a bit, I do EVERYTHING online. Including my banking and balancing my bank account. Therefore, I rarely look at my statements. My bank copies all checks presented on my account and deposits and includes that photocopy list with my statement. What caught my eye was an X through the computer generated deposit information on a deposit slip. Then, the AHA moment hit.

Back in February, I went through the drive thru, as usual, with two checks for deposit and a whopping $6 money order to cash. Sent to the teller, back comes my receipt. Only there was no cash. All three items were deposited. When I questioned the teller, she said that was how I had written my deposit ticket out. I was quite perplexed because I had no recollection of having done that, it wasn’t my intention. She agreed to correct it for me. How nice of her…

Now, fast forward to the other night and the copy of the deposit slip. I had, in fact, NOT written it wrong. She had blatantly LIED to me. The deposit slip was showing I had correctly filled it out with that $6 money order not included. It was my handwriting and matched every other copy of deposit slips and checks written. She LIED!!!!!

Now, here’s where I’m getting pissed. I called the bank the next day and asked to speak to the manager. I was sent to her voice mail. The message simply stated her name and to leave a message. This was about 12 pm’ish maybe closer to 1pm. No call back.

I called again the next afternoon, and NOW her message stated she was on vacation from THAT day until the end of the week. So at some point she had to have been in that office to change the recording on her voice mail but didn’t follow up on my call nor did she forward it to anyone that would be covering for her while she was away. Strike one.

So I called back and asked for whoever would be next in line. I got Juanita. I don’t know Juanita’s position there, but she was quite sympathetic to my plight. I’m exaggerating but she did sound genuinely concerned. She agreed to look into it and at the very least the manager would return on Monday and I’d hear something by then.

It’s Thursday. Strike two.

Now, I intentionally did not call on Tues or Wed, and partly because I’m chicken shit and expect the manager to call me a big baby. Mostly because I’ve already opened a checking account at the local credit union and figure F.U. stupid bank that employs LIARS!

I’m going to call today though. I’ve depleted the account down to about 10 bucks. I’ve had enough crap from them lately that they are no longer worthy.